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Terms & Conditions
PLEASE READ THIS IMPORTANT INFORMATION
It is your responsibility to ensure the details of your booking are correct and that you have checked all entry requirements for your destination, have the appropriate visas, medical vaccinations and all the necessary travel documents etc. prior to departure.
Your booking, once confirmed, will be with a tour operator and/or accommodation provider whose individual Terms and Conditions are available. Please ring Customer Services on 0871 222 0877 to obtain a copy of the terms and conditions of the tour operator and/or accommodation provider concerned.
Your contract is with that specific tour operator and/or accommodation provider and is subject to their Terms and Conditions. You have made your booking through Airflights Direct Limited (AFD) as agent for that tour operator and/or accommodation provider. The Booking Conditions of AFD are set out below. Where the Booking Conditions of AFD differ from the Terms and Conditions of that tour operator and/or accommodation provider, then those of AFD prevail.
Charter and Scheduled Flights
Your selected flight is ATOL Protected by the Civil Aviation Authority and we act as agents for licensed tour operators. ATOL Protection extends primarily to cutomers who book and pay in the United Kingdom.
No Frills Flights, Low Cost or Budget Airlines
The service we provide for you in respect of the purchase of these flights is different than the service we provide for the sale of other airline tickets. Changes and amendments by the customer are rarely allowed and they should be considered as unchangeable. These flights DO NOT carry any protection through ATOL.
Insurance
We strongly advise all passengers to have adequate travel insurance. Some tour operators or airlines may refuse you travel if you cannot produce a valid certificate of insurance.
Cancellation/Amendments
All deposits are non-refundable (unless cancellation occurs due to flight change, see below). If you wish to amend, alter or cancel your booking, and providing the tour operator and/or accommodation provider can accept the change, the tour operator and/or accommodation provider and AFD will make administration or cancellation charges. Bookings will NOT be amended or cancelled until written authorisation is received. This can be done either by letter, fax or e-mail.
Flight Changes
Flights may be subject to change by the tour operator or airline, AFD as agents have no control over this. We will notify you if we are advised of any alterations. Reasons for changes will be stated on your flight change letter. If the change is of a minor nature, tickets will be your notification. Your flight times should not exceed a change of more than 12 hours. If this occurs, compensation or a free cancellation may be offered at the discretion of your tour operator. AFD are not responsible for any consequential loss however incurred.
Flight Changes/Cancellation - No Frills/Low Cost/Budget Airlines
No frills, low cost or budget airlines are on occasions the most economical way of travelling to your destination. Unfortunately these airlines DO NOT carry the same level of protection as conventional schedule or charter airlines whose passengers are ATOL protected by the Civil Aviation Authority (CAA). If you are booked with a no frills, low cost or budget airline which does not have CAA protection, this would have been pointed out to you at the time of your booking. AFD are not responsible for any consequential loss however incurred.
Flight and Accommodation
Where our system has matched a flight and accommodation, we have selected the arrival airport that for various reasons gives the most appropriate match. It is the customer's responsibility to check that the arrival airport offered is suitable and appropriate for their needs. This is especially important where our offer of resort transfers has been declined or transfers are unavailable.
Tickets / Vouchers (where applicable)
Your tickets and/or vouchers will be posted or emailed 7-10 days prior to departure. If you have not received them 7 days before departure, please contact Customer Services on 0871 222 0877 immediately. AFD cannot guarantee the delivery of tickets.
Infants
Infants must be under the age of 2 years on the date of return. If the infant is under 6 weeks you will need to advise the airline. Infants are not allocated a seat and do not have a baggage allowance.
Special Needs
Airline staff will help passengers who require assistance. If a special needs request has been fully completed the airline staff will endeavour to attend to any requests; however, such requests are not guaranteed.
Final Payment
The date of payment of any balance due is shown on your booking confirmation. No reminders are sent. Payment must be received by the due date. Failure to pay your balance in full will result in the booking being cancelled and the deposit forfeited. Cheques should be made payable to Airflights Direct Ltd. Please DO NOT send post dated cheques. Returned cheques will automatically incur a charge of £10.00. Card payments can be made using the payment slip on your booking confirmation which can be sent to Airflights Direct Ltd. by post or fax. Payment is welcome online. Please DO NOT telephone with card payments.
Car Hire
If you have booked car hire, your contract is with that specific car hire company. You have made your booking through AFD as agent for that car hire company, whose terms and conditions are available. Please ring Customer Services on 0871 222 0877 to obtain a copy of the terms and conditions of the car hire company. Please ensure you check all your booking details on your car hire voucher when you receive it. Special attention should be given to the documents you will need when you collect your car including your car hire voucher and valid driver licenses for all named drivers. You will need a valid credit card when collecting your car in the name of the lead driver (debit cards are not acceptable).
Contact Details
To contact us please try our contact page.
