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Frequently Asked Questions - (FAQ)
Who are we?
Cheap-Flights-Travel.com is a trading name for Airflights Direct Ltd. Our Abta number is E7864 and we have been established for 10 years providing top quality, discounted flights, holidays, car hire, insurance and more!
Are my details secure on your website?
Yes! Your details are secured using an SSL encryption which prevents anyone from viewing any information you send.
Charter Flight and a Scheduled Flight?
Charter flights are organised by tour operators to popular holiday destinations and until recently were typically of 7 and 14 night duration, however short durations are now also very popular. One way flights are generally available closer to the date of departure. The price of a charter flight is based on demand and availability so for instance a flight to Tenerife would cost more during a school or national holiday then at other times of the year. Prices can fluctuate very quickly!
Scheduled flights typically operate throughout the year and as such are more flexible with regards to the duration you want, and indeed some destinations are served soley by scheduled airlines. The restrictions on these flights (cancellation and amendment rules) are often quite strict so you should check this at the time of booking. It is generally accepted that the price of a scheduled flight will be more than a charter flight however, this is not always the case and if you are travelling long haul for instance, Florida, then it may well be worth investigation.
When will my tickets arrive?
Presently, if you have booked a charter flight, tickets will normally arrive 7 - 10 days before departure. If you have booked a scheduled flight then tickets will normally be issued immediately. Some scheduled airlines now offer an e-ticket facility which effectively removes the need to produce an actual paper ticket so that you can simply check-in using the reference number and a suitable form of identification. If you are in any doubt please contact our customer services department who will quickly clarify.
When do I need to pay my balance?
With charter flights and package holidays, you will be required to pay your balance no later than 12 weeks before departure. If you are booking a scheduled flight then full balance will be required at the time of booking.
What is my baggage allowance?
Please ring Customer Services on 0871 222 0877 if there is any doubt regarding your baggage allowance.
Are flight meals included?
Where available most operators charge for in-flight meals and you will be given this option at the time of booking. On occasoins meals can be added after bookings are made but not later than two weeks prior to departure.
Do I need a visa?
It is your responsibility to ensure that you have the necessary documents to enter the country you are visiting. This would be done by contacting the countrys foreign office for advice.
Can I change my booking?
If you are booked on a charter flight or holiday, then you will normally be able to change or amend the names for a fee. This fee varies depending on how close to the date of departure you are making this change.
I need to cancel my booking, what do I do?
If you wish to cancel your booking for any reason then cancellation costs will occur. This charge will vary dependant on how close to the date of departure your flight or holiday is. If you have booked a scheduled flight then cancellation conditions are based on the class of fare you are booked on. Economy class fares for instance do not offer a refund policy. In the first instance you should contact our customer services department who will advise. You will be required to send a request to cancel your flight(s) in writing before the booking can be cancelled.
I have lost my insurance certificate, what do I do?
If you contact our customer service department they will be happy to issue a duplicate certificate.
What do I do if I have a complaint?
We hope that your flight or holiday will run smoothly and without complications, but if you do have a problem then please write to our customer services department, including your booking reference and a detailed description of the problem and include copies of any supporting documentation you may have.
